I just added the Livefyre WordPress Comments Plugin to WPSnacks.com to handle the comment discussion. After installing and activating the Livefyre plugin in the WordPress dashboard, it gives a link at the top of the screen that says Confirm your blog configuration with Livefyre.com to complete Livefyre’s setup and import your comments. The problem is that for most people, the link just takes you back to Livefyre’s site and never finishes the setup and comment import. Today’s snack shows you how to successfully confirm your blog configuration with Livefyre.com so that you can start using it to handle your site’s comments.
Like most other people that install this plugin, When I clicked the link at the top of my dashboard, it took me to Livefyre’s site, where it asked me to login/create an account. After doing this it took me right back to the plugin’s download instructions. I tried it several times and kept being taken back to Livefyre’s site instead of finishing the setup and importing my comments. I use Mozilla Firefox and Google Chrome as my two main browsers and tried it in both with the same problem. Finally I found the solution.
Internet Explorer is a browser that I only keep installed on my computer for problems like this. Using Internet Explorer, I logged into my WordPress Dashboard and clicked the link at the top to confirm the Livefyre configuration and it worked correctly and imported my comments. Some sites and applications seem to only work in Internet Explorer. Hope this helps with your install of the Livefyre WordPress Comments Plugin.
Jeremy from Livefyre has sent me an update on this issue via our comments below. He says that this is a known issue that they are working to resolve. He has suggested another resolution to the problem that you can use until it is resolved. If you clear your browser’s cache and then go back to click the “Confirm your blog configuration with Livefyre.com” link again it will complete the setup and import your comments. Thanks Jeremy for the update and for supplying such a great comments plugin!